FAQs

Is my piece microwave, dishwasher and oven safe?

All pieces unless stated otherwise are microwave, dishwasher and oven safe, however to increase longevity of your piece I recommend hand-washing or alternating between dishwashing and hand-washing.

Please note gold lustre contains real gold and therefore these pieces are not microwave safe.

How are my pieces delivered?

I send all deliveries by second class, Hermes and delivery is free within the UK. All orders are dispatched within 3-5 days with the exception of custom orders.

Collection is available for those located in and around Guildford and Bristol - please pop a message over to me after you’ve completed your purchase and we can arrange for collection!

Are you doing your bit for the planet?

I work hard to reduce my impact on the environment. All packaging is 100% recyclable or biodegradable or otherwise re-used packaging (bubble wrap etc) from orders I have received.

My pot broke in transit - what now?

Blood, sweat and tears go into my work so I try my best to package everything very carefully to ensure they get to you in one piece! Unfortunately though, sometimes breakages do happen.

In the unlikely event this occurs please contact me and I will endeavour to resurrect the situation as soon as possible.

Do you accept returns?

Yes, returns are accepted within 14 days of your order. Unfortunately I cannot cover the cost of the return postage so you will need to, but a full refund will be processed once I have received the package safely. Please ensure to wrap items thoroughly as they are easily broken in transit.

Do you accept commissions?

Yes, I accept commissions so please do get in touch. Pottery is a very slow process which can’t be rushed so it may take approximately 8-12 weeks for a piece to be made.